Customer Service

Most orders placed on are processed within 1 - 2 business days from the time order is placed. Orders placed during the weekend will be processed the following Monday. Orders placed during a holiday will be processed the next business day. Currently, ordering from is only available to customers in the U.S.

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We offer the following shipping methods:

Flat Rate Shipping: 5 - 7 business days from the time order is processed
FED-EX 2 Day Shipping: 3 -5 business days from the time order is processed
FED-EX Overnight Shipping: 1 -3 business days from the time order is processed

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Returns & Replacements
CLEAN Perfume honors a 30-day money-back satisfaction guarantee. If for any reason you are not completely satisfied with your CLEAN Perfume order, simply return the unused portion and your receipt within 30 days of purchase and we will reimburse your account for the full amount. We’re sorry; Shipping & Handling fees are not refundable.

Returns will ONLY be granted on items purchased from Returned items purchased from any other store or website will be automatically discarded at Customer’s expense.

In order to ensure proper credit, please return the product with postage prepaid along with the original packing slip to the following address:

444 Madison Ave., Suite 7C
New York, NY 10022
Attn: E-Commerce Return

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Final Sale Items
Final Sale: Items marked as "Final Sale" cannot be returned or exchanged. They are also not eligible for any discounts or promo code usage unless otherwise noted.

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Viewing Orders
Status of online orders placed on can be viewed by clicking on the My Account link located on the top right hand side. Users must register to use this feature. This feature is not available to users who use the Guest Check-out option during the check-out process.

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Contact Us
Phone: 1-800-261-9110
Hours 9am to 5pm EST Monday thru Friday, excluding Holidays

24 hours 7 days a week

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