Customer Service
- Ordering
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Most orders placed on CLEANPerfume.com are processed within 1 - 2 business days from the time order is placed. Orders placed during the weekend will be processed the following Monday. Orders placed during a holiday will be processed the next business day. Currently, ordering from CLEANPerfume.com is only available to customers in the U.S.
Back to Top - Shipping
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We offer the following shipping methods:
Flat Rate Shipping: 5 - 7 business days from the time order is processed
UPS Standard Shipping: 3 -5 business days from the time order is processed
UPS Priority Shipping: 2 -3 business days from the time order is processed
Back to Top - Returns & Replacements
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CLEAN Perfume honors a 30-day money-back satisfaction guarantee. If for any reason you are not completely satisfied with your CLEAN Perfume order, simply return the unused portion and your CLEANPerfume.com receipt within 30 days of purchase and we will reimburse your account for the full amount. We’re sorry; Shipping & Handling fees are not refundable.
Returns will ONLY be granted on items purchased from cleanperfume.com. Returned items purchased from any other store or website will be automatically discarded at Customer’s expense.
In order to ensure proper credit, please return the product with postage prepaid along with the original packing slip to the following address:
444 Madison Ave., Suite 7C
New York, NY 10022
Attn: E-Commerce Return
Back to Top - Final Sale Items
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Final Sale: Items marked as "Final Sale" cannot be returned or exchanged. They are also not eligible for any discounts or promo code usage unless otherwise noted.
Back to Top - Viewing Orders
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Status of online orders placed on CLEANPerfume.com can be viewed by clicking on the My Account link located on the top right hand side. Users must register to use this feature. This feature is not available to users who use the Guest Check-out option during the check-out process.
Back to Top - Contact Us
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Phone: 1-800-261-9110
Hours 9am to 5pm EST Monday thru Friday, excluding Holidays
Email: customerservice1@fusionbrandsinc.com
24 hours 7 days a week
Back to Top