1. Terms and Conditions
  2. Privacy Policy
  3. Customer Service

Customer Service

ORDERING
Most orders placed on CLEANPerfume.com are processed within 1 - 2 business days from the time order is placed. Orders placed during the weekend will be processed the following Monday. Orders placed during a holiday will be processed the next business day. Currently, ordering from CLEANPerfume.com is only available to customers in the U.S.

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SHIPPING
We offer the following shipping methods:
Standard Ground Shipping: 5 - 7 business days from the time order is processed
Expedited Shipping: 3 - 5 business days from the time order is processed
Overnight Shipping: 1 - 3 business days from the time order is processed

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RETURNS & REPLACEMENTS
CLEAN Perfume honors a 30-day money-back satisfaction guarantee. If for any reason you are not completely satisfied with your CLEAN Perfume order, simply return the unused portion and your CLEANPerfume.com receipt within 30 days of purchase and we will reimburse your account for the full amount. We’re sorry; Shipping & Handling fees are not refundable.

Returns will ONLY be granted on items purchased from cleanperfume.com. Returned items purchased from any other store or website will be automatically discarded at Customer’s expense.

In order to ensure proper credit, please return the product with postage prepaid along with the original packing slip to the following address:

444 Madison Ave., Suite 7C
New York, NY 10022
Attn: E-Commerce Return

FINAL SALE ITEMS
Final Sale: Items marked as "Final Sale" cannot be returned or exchanged. They are also not eligible for any discounts or promo code usage unless otherwise noted.

VIEWING ORDERS
Status of online orders placed on CLEANPerfume.com can be viewed by clicking on the My Account link located on the top right hand side. Users must register to use this feature. This feature is not available to users who use the Guest Check-out option during the check-out process.

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